01

Privacy Policy


Poker Plaza Arnhem is committed to protecting the privacy of all visitors and guests. This policy explains how we collect, use, and safeguard personal information when you interact with our venue, website, and services. It applies to all personal information collected through our website, phone, email, or in person. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our services, you consent to the practices described in this policy.

If you have any questions after reading this policy, please contact us at [email protected].

02

Information We Collect


We collect personal information that is reasonably necessary for our functions and activities, including when you make a reservation, contact us, or visit our venue. The types of information we may collect include:

  • Contact details such as name, email address, and phone number.
  • Reservation details including date, time, and number of guests.
  • Any other information you choose to provide in your communications with us.

We do not collect sensitive information unless required by law. We do not collect financial information or payment details.

03

How We Use Your Information


We use the personal information we collect to provide and improve our services, manage reservations, respond to enquiries, and comply with legal obligations. Specifically, we may use your information to:

  • Process and confirm table reservations.
  • Communicate with you about your booking or enquiry.
  • Improve our website and services based on usage patterns.
  • Send you information about our venue, events, or promotions, if you have opted in.

We do not use personal information for direct marketing without your consent. You may opt out of marketing communications at any time.

04

Disclosure of Personal Information


We do not sell, rent, or trade your personal information. We may disclose information to trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep the information confidential. These service providers may include website hosting, email delivery, and reservation management services.

We may also disclose information when required by law or to protect our rights, property, or safety. We do not disclose personal information to overseas recipients unless necessary for the purposes described and with appropriate safeguards. No financial information is collected or shared. All third parties are bound by confidentiality agreements.

05

Data Security


We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. Access to personal information is restricted to authorized personnel only. We use secure transmission methods for data collected online and regularly review our security practices to ensure they remain effective.

No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.

06

Access and Correction


You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To request access or correction, contact us using the details provided in the Contact Us section. We will respond to your request within a reasonable timeframe, usually within 30 days. We may need to verify your identity before processing your request.

You can reach us at [email protected] or +61255504821.

07

Cookies and Tracking


Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device. You can control cookies through your browser settings; however, disabling cookies may affect site functionality. We do not use cookies to collect personal information without your consent.

For more details, please refer to our Cookie Policy.

08

Changes to This Policy


We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date noted below. We encourage you to review this policy periodically. Material changes will be communicated through our website or other appropriate means.

Effective date: 15 September 2026

09

Contact Us


If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below.